All **AND KAEL** eyewear undergoes a rigorous quality inspection. We verify frame integrity, lens uniformity, and precision of details to ensure each piece meets our premium design standards.

Orders are dispatched within **48 business hours**. Express delivery typically takes 3 to 5 business days, depending on your location. All packages include full tracking until final delivery.

Yes. Once your order is packed and shipped, you will automatically receive a tracking link via email (and SMS, if selected at checkout), allowing you to track your parcel in real-time.

You have 30 days from delivery to request a return. Items must be unworn, with all original tags and packaging intact. Simply contact our support team to initiate the process.

No problem. If the fit, color, or style is not ideal for you, our 30-day satisfaction policy covers your order. You can request a refund or an exchange — whichever you prefer.

Our concierge team is available via email at contact@andkael.com. We typically respond within 24 business hours.